1. Digital Product Nature

ChatBotV4 products are digital AI chatbot tools, scripts, integrations, and website automation solutions. Once access, files, license keys, or setup instructions are delivered, the product cannot be returned like a physical item.

• Change of mind after purchase
• Lack of technical knowledge or incorrect installation
• Hosting, website, or server issues unrelated to ChatBotV4
• Customization mistakes or modified code breaking functionality

2. Eligible Refund Situations

Refunds are granted only in rare, valid cases such as:

• Duplicate payments where you were charged twice
• Wrong product delivered due to a system mistake
• Unresolved technical issue directly caused by the original ChatBotV4 product

All refund requests are reviewed manually to ensure fairness for both the buyer and ChatBotV4.

3. What Is Not Eligible for Refund

• Products already downloaded, activated, accessed, or used
• Issues caused by your hosting, website theme, plugins, or server configuration
• Errors caused by editing, removing, or rewriting product files
• Expecting custom development not included in the purchase
• Third-party API, platform, or integration issues outside our control

ChatBotV4 is responsible only for issues directly related to the purchased product in its default, unmodified state.

4. Support Before Refund

Our support team will always try to solve the issue first. In most cases, problems are caused by website settings, hosting configuration, plugin conflicts, or incorrect setup.

• We provide setup guidance
• We help diagnose installation issues
• We provide support for original product bugs

If the issue cannot be resolved and refund eligibility is confirmed, we may process a refund.

5. Chargebacks

Filing a chargeback without contacting ChatBotV4 support first may result in:

• Immediate license termination
• Revocation of product access and updates
• Blocking from future purchases

We always encourage customers to contact us first so we can review and resolve the issue directly.

6. How to Request a Refund

To request a refund review, contact us with your order details and a clear explanation of the issue:

📧 support@chatbotv4.com

Our team will review your request and respond as quickly as possible.

7. Updates to This Policy

ChatBotV4 may update this Refund Policy at any time to reflect product, support, or legal changes. Any updates will be published on this page.